/* ==========================================================================
   LKTV — CENTRAL DE ATENDIMENTO (v4)
   Três colunas: fila de trabalho · conversa · ficha do cliente.
   Sem estética de app de mensagem: é uma ferramenta de atendimento.
   ========================================================================== */

.chat-page-full {
  background: var(--surface-0) !important;
}

/* ==========================================================================
   COLUNA 1 — FILA
   ========================================================================== */
.chat-sidebar {
  width: 336px !important;
  background: var(--surface-1) !important;
  border-right: 1px solid var(--line) !important;
}

.chat-sidebar-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-2);
  padding: 15px 16px 13px !important;
  border-bottom: 1px solid var(--line-soft) !important;
}

.chat-sidebar-header h2 {
  font-size: 14.5px !important;
  font-weight: 650;
  color: var(--tx-1);
  display: flex;
  align-items: center;
  gap: 9px;
}

.chat-sidebar-header h2 i {
  color: var(--purple-primary) !important;
  font-size: 13px;
}

.chat-new-btn {
  width: 31px;
  height: 31px;
  border-radius: var(--r-sm);
  background: var(--surface-3);
  border: 1px solid var(--line);
  color: var(--tx-2);
  cursor: pointer;
  font-size: 12px;
  display: grid;
  place-items: center;
  transition: background var(--t-fast), color var(--t-fast);
}

.chat-new-btn:hover {
  background: var(--brand-soft);
  color: #C4B5FD;
  border-color: rgba(139, 92, 246, .3);
}

/* ── Sub-abas: Tickets Abertos | Todas as Mensagens ── */
.inbox-tabs {
  display: flex;
  gap: 3px;
  padding: 8px 10px;
  border-bottom: 1px solid var(--line-soft);
}

.inbox-tab {
  flex: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 8px 6px;
  border: 0;
  background: transparent;
  color: var(--tx-3);
  font-family: inherit;
  font-size: 12px;
  font-weight: 650;
  border-radius: var(--r-sm);
  cursor: pointer;
  white-space: nowrap;
  transition: background var(--t-fast), color var(--t-fast);
}

.inbox-tab i { font-size: 11px; }

.inbox-tab:hover { color: var(--tx-1); background: var(--surface-2); }

.inbox-tab.active {
  background: linear-gradient(135deg, var(--purple-primary), var(--pink-primary));
  color: #fff;
}

.inbox-tab.active .lk-tab-count {
  background: rgba(255, 255, 255, .24);
  color: #fff;
}

/* ── Busca ── */
.chat-search-bar {
  position: relative;
  padding: 10px 12px !important;
  background: transparent !important;
}

.chat-search-bar i {
  position: absolute;
  left: 24px;
  top: 50%;
  transform: translateY(-50%);
  font-size: 11.5px;
  color: var(--tx-3);
  pointer-events: none;
}

.chat-search-bar input {
  width: 100%;
  padding: 8px 12px 8px 32px !important;
  background: var(--surface-0) !important;
  border: 1px solid var(--line) !important;
  border-radius: var(--r-sm) !important;
  color: var(--tx-1);
  font-size: 12.5px;
}

/* ── Filtros ── */
.inbox-filters {
  display: flex;
  gap: 5px;
  padding: 0 12px 10px;
  overflow-x: auto;
  scrollbar-width: none;
}

.inbox-filters::-webkit-scrollbar { display: none; }

.inbox-chip {
  padding: 4px 11px;
  border-radius: var(--r-full);
  border: 1px solid var(--line);
  background: transparent;
  color: var(--tx-3);
  font-family: inherit;
  font-size: 11.5px;
  font-weight: 600;
  white-space: nowrap;
  cursor: pointer;
  transition: background var(--t-fast), color var(--t-fast), border-color var(--t-fast);
}

.inbox-chip:hover { color: var(--tx-1); border-color: var(--line-strong); }

.inbox-chip.active {
  background: var(--brand-soft);
  border-color: rgba(139, 92, 246, .38);
  color: #C4B5FD;
}

/* ── Lista ── */
.chat-conv-list {
  flex: 1;
  overflow-y: auto;
  padding: 4px 8px 10px;
}

.chat-conv-item {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 10px 10px !important;
  border-radius: var(--r-sm);
  border: 1px solid transparent;
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast);
  position: relative;
}

.chat-conv-item:hover { background: var(--surface-2) !important; }

.chat-conv-item.active {
  background: var(--brand-soft) !important;
  border-color: rgba(139, 92, 246, .30);
}

.chat-conv-avatar {
  width: 38px;
  height: 38px;
  border-radius: var(--r-sm) !important;
  display: grid;
  place-items: center;
  font-size: 13px;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
}

.chat-conv-body { min-width: 0; flex: 1; }

.chat-conv-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--tx-1);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.chat-conv-preview {
  font-size: 11.5px;
  color: var(--tx-3);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-top: 2px;
}

.chat-conv-meta {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 4px;
  flex-shrink: 0;
}

.chat-conv-time { font-size: 10.5px; color: var(--tx-3); }

.chat-conv-unread {
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: var(--r-full);
  background: var(--purple-primary);
  color: #fff;
  font-size: 10.5px;
  font-weight: 700;
  display: grid;
  place-items: center;
}

.chat-window-expired-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--warn);
}

/* ── Item da fila de tickets: o tempo de espera é o dado principal ── */
.queue-item {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 11px 10px;
  border-radius: var(--r-sm);
  border: 1px solid transparent;
  border-left: 3px solid var(--line-strong);
  cursor: pointer;
  transition: background var(--t-fast), border-color var(--t-fast);
}

.queue-item:hover { background: var(--surface-2); }

.queue-item.active {
  background: var(--brand-soft);
  border-color: rgba(139, 92, 246, .30);
  border-left-color: var(--purple-primary);
}

/* Escala de urgência pelo tempo de espera */
.queue-item.wait-ok { border-left-color: var(--ok); }
.queue-item.wait-warn { border-left-color: var(--warn); }
.queue-item.wait-bad { border-left-color: var(--bad); }

.queue-avatar {
  width: 36px;
  height: 36px;
  border-radius: var(--r-sm);
  display: grid;
  place-items: center;
  font-size: 12.5px;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
}

.queue-body { min-width: 0; flex: 1; }

.queue-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--tx-1);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  display: flex;
  align-items: center;
  gap: 6px;
}

.queue-id {
  font-size: 10px;
  color: var(--tx-3);
  font-weight: 600;
  font-variant-numeric: tabular-nums;
}

.queue-preview {
  font-size: 11.5px;
  color: var(--tx-3);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  margin-top: 2px;
}

.queue-meta {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 4px;
  flex-shrink: 0;
}

.queue-wait {
  font-size: 11px;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  padding: 2px 7px;
  border-radius: var(--r-full);
  white-space: nowrap;
}

.queue-wait.ok { background: var(--ok-soft); color: #6EE7A8; }
.queue-wait.warn { background: var(--warn-soft); color: #FCD34D; }
.queue-wait.bad { background: var(--bad-soft); color: #FCA5A5; }

.queue-flag { font-size: 10px; color: var(--tx-3); }

/* ==========================================================================
   COLUNA 2 — CONVERSA
   ========================================================================== */
.chat-main {
  background: var(--surface-0) !important;
  min-width: 0;
}

.chat-contact-header {
  background: var(--surface-1) !important;
  border-bottom: 1px solid var(--line) !important;
  padding: 11px 16px !important;
  gap: 12px;
}

.chat-contact-avatar {
  border-radius: var(--r-sm) !important;
}

.chat-contact-name { font-size: 14px; font-weight: 650; color: var(--tx-1); }
.chat-contact-phone { font-size: 11.5px; color: var(--tx-3); }

.chat-action-btn {
  width: 32px;
  height: 32px;
  border-radius: var(--r-sm) !important;
  background: transparent !important;
  border: 1px solid transparent !important;
  color: var(--tx-2) !important;
  font-size: 12.5px;
  cursor: pointer;
  display: grid;
  place-items: center;
  transition: background var(--t-fast), color var(--t-fast);
}

.chat-action-btn:hover {
  background: var(--surface-3) !important;
  border-color: var(--line) !important;
  color: var(--tx-1) !important;
}

.chat-action-btn.active-ignore {
  background: var(--bad-soft) !important;
  color: #FCA5A5 !important;
}

.chat-action-btn.is-on {
  background: var(--brand-soft) !important;
  color: #C4B5FD !important;
}

/* Aviso de janela de 24h — agora legível de verdade */
.chat-window-warning {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 11px;
  border-radius: var(--r-full);
  background: var(--warn-soft);
  border: 1px solid rgba(245, 158, 11, .34);
  color: #FCD34D;
  font-size: 11.5px;
  font-weight: 650;
  white-space: nowrap;
}

.chat-ignored-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 10px;
  border-radius: var(--r-full);
  background: var(--bad-soft);
  border: 1px solid rgba(239, 68, 68, .3);
  color: #FCA5A5;
  font-size: 11px;
  font-weight: 650;
}

/* ── Barra de contexto do ticket ── */
.ticket-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-3);
  padding: 9px 16px;
  background: linear-gradient(90deg, var(--warn-soft), transparent 70%);
  border-bottom: 1px solid rgba(245, 158, 11, .26);
  flex-wrap: wrap;
}

.ticket-bar-info {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}

.ticket-bar-text {
  font-size: 12.5px;
  color: var(--tx-2);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-bar-actions { display: flex; gap: 7px; flex-shrink: 0; }

/* ── Boas-vindas ── */
.chat-welcome {
  background: var(--surface-0) !important;
}

.chat-welcome-icon {
  width: 66px !important;
  height: 66px !important;
  border-radius: var(--r-lg) !important;
  background: var(--brand-soft) !important;
  color: #C4B5FD !important;
  display: grid;
  place-items: center;
  font-size: 26px !important;
  margin: 0 auto 18px;
}

.chat-welcome-inner h3 { font-size: 18px; font-weight: 650; color: var(--tx-1); }

.chat-welcome-inner p {
  font-size: 13.5px;
  color: var(--tx-3);
  line-height: 1.6;
  max-width: 430px;
  margin: 10px auto 0;
}

.chat-welcome-hint {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin: 20px auto 6px;
  max-width: 430px;
  text-align: left;
}

.chat-welcome-hint span {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  background: var(--surface-2);
  border: 1px solid var(--line);
  border-radius: var(--r-sm);
  font-size: 12.5px;
  color: var(--tx-2);
}

.chat-welcome-hint i { color: var(--purple-primary); width: 14px; text-align: center; }
.chat-welcome-hint strong { color: var(--tx-1); font-weight: 650; }

/* ── Divisor de data ── */
.chat-date-divider span {
  background: var(--surface-2) !important;
  border: 1px solid var(--line);
  border-radius: var(--r-full);
  padding: 3px 12px;
  font-size: 10.5px;
  color: var(--tx-3);
}

/* ── Respostas rápidas no compositor ── */
.quick-reply-bar {
  display: flex;
  gap: 6px;
  padding: 8px 14px 2px;
  overflow-x: auto;
  scrollbar-width: none;
}

.quick-reply-bar::-webkit-scrollbar { display: none; }

.quick-reply-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 11px;
  border-radius: var(--r-full);
  border: 1px solid var(--line);
  background: var(--surface-2);
  color: var(--tx-2);
  font-family: inherit;
  font-size: 11.5px;
  font-weight: 600;
  white-space: nowrap;
  cursor: pointer;
  transition: background var(--t-fast), color var(--t-fast), border-color var(--t-fast);
}

.quick-reply-chip:hover {
  background: var(--brand-soft);
  border-color: rgba(139, 92, 246, .34);
  color: #C4B5FD;
}

.quick-reply-chip i { font-size: 9.5px; opacity: .7; }

/* ==========================================================================
   COLUNA 3 — FICHA DO CLIENTE
   ========================================================================== */
.client-panel {
  width: 310px;
  flex-shrink: 0;
  display: flex;
  flex-direction: column;
  background: var(--surface-1);
  border-left: 1px solid var(--line);
  overflow: hidden;
}

.client-panel.is-hidden { display: none; }

.client-panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 13px 14px;
  border-bottom: 1px solid var(--line-soft);
  font-size: 12.5px;
  font-weight: 650;
  color: var(--tx-1);
}

.client-panel-head i { color: var(--purple-primary); margin-right: 7px; font-size: 12px; }

.client-panel-body {
  flex: 1;
  overflow-y: auto;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

/* Identidade */
.cp-identity {
  display: flex;
  align-items: center;
  gap: 11px;
  padding-bottom: 13px;
  border-bottom: 1px solid var(--line-soft);
}

.cp-avatar {
  width: 44px;
  height: 44px;
  border-radius: var(--r-md);
  display: grid;
  place-items: center;
  font-size: 16px;
  font-weight: 700;
  color: #fff;
  flex-shrink: 0;
}

.cp-name {
  font-size: 14px;
  font-weight: 650;
  color: var(--tx-1);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.cp-phone { font-size: 11.5px; color: var(--tx-3); font-variant-numeric: tabular-nums; }

.cp-tags { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 6px; }

/* Bloco de status do plano */
.cp-plan {
  padding: 12px;
  border-radius: var(--r-sm);
  border: 1px solid var(--line);
  background: var(--surface-2);
}

.cp-plan.is-ok { border-color: rgba(34, 197, 94, .28); background: var(--ok-soft); }
.cp-plan.is-warn { border-color: rgba(245, 158, 11, .3); background: var(--warn-soft); }
.cp-plan.is-bad { border-color: rgba(239, 68, 68, .3); background: var(--bad-soft); }

.cp-plan-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-2);
  margin-bottom: 5px;
}

.cp-plan-label {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .07em;
  color: var(--tx-3);
}

.cp-plan-value { font-size: 15px; font-weight: 700; color: var(--tx-1); }
.cp-plan-sub { font-size: 11.5px; color: var(--tx-2); }

/* Grade de números */
.cp-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

.cp-stat {
  padding: 10px;
  border-radius: var(--r-sm);
  background: var(--surface-2);
  border: 1px solid var(--line);
}

.cp-stat-value {
  font-size: 15px;
  font-weight: 700;
  color: var(--tx-1);
  font-variant-numeric: tabular-nums;
  line-height: 1.2;
}

.cp-stat-label { font-size: 10.5px; color: var(--tx-3); margin-top: 2px; }

/* Seções */
.cp-section-title {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .07em;
  color: var(--tx-3);
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.cp-list { display: flex; flex-direction: column; gap: 6px; }

.cp-list-item {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 8px 10px;
  border-radius: var(--r-sm);
  background: var(--surface-2);
  border: 1px solid var(--line);
  font-size: 12px;
}

.cp-list-item-main { flex: 1; min-width: 0; }

.cp-list-item-title {
  color: var(--tx-1);
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.cp-list-item-sub { font-size: 10.5px; color: var(--tx-3); margin-top: 1px; }

.cp-list-item-right {
  font-size: 11.5px;
  font-weight: 650;
  color: var(--tx-2);
  font-variant-numeric: tabular-nums;
  flex-shrink: 0;
}

/* Ações rápidas */
.cp-actions { display: flex; flex-direction: column; gap: 6px; }

.cp-action {
  display: flex;
  align-items: center;
  gap: 9px;
  width: 100%;
  padding: 9px 11px;
  border-radius: var(--r-sm);
  border: 1px solid var(--line);
  background: var(--surface-2);
  color: var(--tx-2);
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  text-align: left;
  transition: background var(--t-fast), color var(--t-fast), border-color var(--t-fast);
}

.cp-action:hover {
  background: var(--surface-3);
  color: var(--tx-1);
  border-color: var(--line-strong);
}

.cp-action i { width: 14px; text-align: center; font-size: 11.5px; color: var(--tx-3); }
.cp-action:hover i { color: var(--purple-primary); }

/* ==========================================================================
   RESPONSIVO
   ========================================================================== */
@media (max-width: 1420px) {
  .client-panel { width: 280px; }
}

@media (max-width: 1220px) {
  /* Ficha vira sobreposição acionada pelo botão do cabeçalho */
  .client-panel {
    position: absolute;
    top: 0;
    right: 0;
    bottom: 0;
    width: 310px;
    z-index: 50;
    box-shadow: var(--sh-3);
  }

  .client-panel:not(.is-open) { display: none; }

  .chat-page-full { position: relative; }
}

@media (max-width: 900px) {
  .chat-sidebar { width: 290px !important; }
}

@media (max-width: 768px) {
  .client-panel { width: 100%; }

  .inbox-tab { font-size: 11.5px; padding: 8px 4px; }
  .inbox-tab i { display: none; }

  .ticket-bar { padding: 8px 12px; }
  .ticket-bar-actions { width: 100%; justify-content: flex-end; }
}